Consulting Services

Transforming Your Organization Through Diversity, Equity, and Inclusion

Transformational growth and success through embracing diversity

Our Diversity, Equity, and Inclusion consulting services focus on strategic planning, operational integration, and capacity building to create sustainable, inclusive environments that drive organizational growth and equity.

Organizational Culture Assessment

Our organizational culture assessment provides a comprehensive evaluation of your current workplace environment. We assess policies, practices, and overall employee experience to identify areas where diversity, equity, and inclusion can be improved. Through surveys, interviews, and data analysis, we create a clear picture of your organization’s strengths and areas of opportunity for cultural transformation.

Key Deliverables:

  • In-depth assessment report on your organization’s culture
  • Identification of DEI strengths and gaps
  • Actionable insights for fostering a more inclusive and equitable environment

Diversity Equity and Inclusion Framework & Strategic Planning

Building a diverse and inclusive workforce requires a clear, actionable plan. Our strategic planning services are designed to guide your organization in creating customized DEI initiatives. From vision setting to goal achievement to employee engagement, we ensure that DEI efforts align with your organization’s overall mission and values.

Key Deliverables:

  • Tailored DEI strategy aligned with your organization’s mission
  • Short and long-term goals and objectives
  • KPIs to measure success and accountability
  • Training on leadership and team involvement in DEI efforts
  • Enhanced  employee engagement through Employee Resource Group infrastructure development and operationalization

Operational Integration of DEI and Language Access

Our operational integration services focus on embedding DEI and language access into your day-to-day business operations. We help ensure that all policies, processes, and programs are inclusive and accessible. Whether it’s refining recruitment practices, enhancing customer service protocols, or revising internal communication strategies, we help you operationalize your DEI and language access goals for maximum impact.

Key Deliverables:

  • Integration of DEI principles into recruitment, onboarding, and employee development
  • Customized language access protocols for effective communication with diverse populations
  • Guidelines for inclusive language usage and accessibility
  • Support with training materials and tools for staff to implement changes

LGBTQ Inclusive Healthcare Consulting Services

Flores Advisors offers specialized consulting services focused on the integration of LGBTQ-inclusive healthcare practices, aimed at helping healthcare organizations achieve the prestigious Healthcare Equality Index (HEI) designation by the Human Rights Campaign (HRC). Our services provide tailored guidance to ensure that your organization meets the critical standards for LGBTQ+ patient-centered care and practices, fostering a welcoming and equitable environment for all patients.

Our LGBTQ Inclusive Healthcare Consulting focuses on aligning your organization with HRC’s Healthcare Equality Index criteria, addressing essential areas such as patient care, policies, employee training, and community outreach. We work closely with your leadership team to assess current practices, develop actionable plans, and implement changes that promote inclusive care, safety, and dignity for LGBTQ+ patients.

Key Deliverables

1. Comprehensive Assessment of Current Practices
  • Evaluation of your organization’s current policies, patient intake forms, non-discrimination practices, and patient care procedures
  • Assessment of staff training on LGBTQ+ cultural competence and patient needs
  • Review of communication materials and digital presence for inclusivity
  • Development of a customized roadmap to achieve HEI designation
  • Tailored action steps to address gaps in care and policy compliance
  • Support with creating inclusive policies, including non-discrimination and privacy protocols specific to LGBTQ+ patients
  • Integration of LGBTQ+ inclusivity into patient care processes, from intake to discharge
  • Guidance on creating safe spaces for LGBTQ+ patients within clinical settings
  • Implementation of inclusive practices across patient services, including gender-affirming care and respectful communication
  • Comprehensive training for healthcare providers and staff on LGBTQ+ cultural competency, health disparities, and best practices for inclusive care
  • Development of e-learning or in-person training modules tailored to meet both HEI requirements and organizational needs
  • Ongoing support and resources to foster long-term capacity building for inclusivity
  • Assistance with tracking progress towards meeting HEI criteria
  • Creation of documentation for HEI submission to demonstrate your organization’s commitment to LGBTQ+ inclusive practices
  • Post-submission support and recommendations for maintaining and advancing your HEI designation

With our expertise and tailored approach, we help healthcare organizations not only achieve HRC’s Healthcare Equality Index designation but also create a lasting, positive impact on patient care by ensuring LGBTQ+ inclusivity is seamlessly integrated into everyday practices.

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